What is the return policy? A. You may return any frame within 14 days (from date shipped from us to you) for a full credit/refund/exchange. Eyewear (with prescription lenses) may be return within 21 days from original shipping date. Full credit or exchange value will be given within 21 days on eyewear with prescription lenses (less 20% processing fee). Shipping charges are not refunded. Simply email us: info@eyeglassX.com, for a Return Authorization (RA) before returning any eyewear. All eyewear must be in new, undamaged condition and with receipt & original packaging. We do not accept any exchanges or returns for refund after 30 days (of ship to date).  All Vault or clearance frames have a 14 day return option. Note, because all of our Rx eyewear is custom made, returns for refund will be accepted. However, there is a 20% return and processing fee or cancellation fee for prescription eyewear that has already been made or is in the process of being made with lenses by our lab. Your credit card/payment method will be refunded the purchase amount less 20 percent. All prescription lenses are verified to match the prescription details (lens power, PD, etc...) provided by the customer and their valid prescription. Refunds are not provided for lenses verified as accurate to the customers prescription. We recommend having prescription issues checked by your eye doctor. In the case of your doctor's error & redo request. We will offer a redo at no charge within 30 days of shipping date post completion (some exclusions apply - contact us first). Lens errors made by us, are covered under our Rx Accuracy Guarantee (60 days - see above). Shipping costs are not refunded. Returns for lenses made into your frames (Rx-My-Frames service), are excepted within 30 days of ship to customer date. A 20% return and processing fee will apply if the lenses were made correctly as ordered to your prescription. We offer a redo due to your doctor's error/change at no charge for most lens purchases (within 30 days of ship to date). Contact us first before sending any order back.

Q. What is your order cancellation policy? A. Please note, because prescription eyewear or lenses are all custom made. There may be a 20% order cancellation charge for orders already in process at our lab (where the lenses are already being made or edged).